St Luke's Hospice are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

The Patient and Family Coordinator is a new role. Under the guidance and supervision of the Senior Patient and Family Coordinator you will be supporting patients and their families, having an active role in the therapeutic support offered both at the Hospice and within the community.

• You will have an active role in supporting people who are palliative and affected by cancer and other life-limiting illnesses by providing an holistic assessment to identify the individual needs of patients and families to work with the emotional and psychological support for adults and children.

• A key aspect of the role involves daily and direct communication with patients, relatives, carers and other health and social care professionals.

• You will be expected to attend MDTs, liaising with Hospice community services, our clinical outpatient team, In patient units, and bereavement counselling service

• Communication in this role requires a high degree of empathy, sensitivity, understanding, diplomacy, honesty and integrity.

• Being able to work closely with the patient and family co-ordinator for children and young people to provide holistic family support to both the patient and their families.

• You will be required to have excellent communication and observational skills, clear verbal and non-verbal communication and be an active listener.

• You must approach this role seeing the value in giving someone with a palliative illness full supportive care to enhance quality of life, even at the end of life.

Salary: £25,200 to £30,100 (depending on experience)
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Location: On-site (Basildon and/or Thurrock) - Driving Licence essential

About you - The ideal candidate will have:

• Relevant health or social care experience at AFC Band 3 or equivalent

• Experience of multi-professional working

• Experience in the use of data management

• Experience and good understanding of the complexities of palliative care

• Evidence of good communications skills

• Evidence of good information retrieval skills

• Evidence of accessing information sources

• Understanding of person-centred care

• Understanding of the health & social care environment

• Experience of coaching/teaching patients and carers

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

Right to Work
St. Luke's Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK.

Belonging, Equity, Diversity and Inclusion

At St Luke's Hospice, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes for the people who access our services. We particularly welcome applications from disabled, LGBT+ and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of access requirements for people who have a disability.

To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the People team using the chat function on our careers page or calling 01268 524 973.