St Luke’s Hospice is known for its outstanding community presence and dedication to holistic care. Our retail network provides vital income to support our compassionate palliative and end of life care services. We are passionate about making a positive difference for individuals and families living with complex, life-limiting illnesses.

Store Manager Opportunity – Charity Retail, Southwalk

This is a unique opportunity for a proactive and dynamic individual to join St Luke’s Hospice as Store Manager in our Southwalk location in Basildon Town Centre. You will play an essential role in driving retail success, progressing our hospice’s mission, and fostering a welcoming environment that reflects our values of care, dignity, and inclusion. If you have a flair for retail management, creative merchandising, and building strong community relationships, we encourage your application.

Main Responsibilities 

• Take overall responsibility for the day-to-day management of the Southwalk shop, ensuring high standards of customer service, presentation, and safety at all times.
• Recruit, train, and motivate a diverse team of staff and volunteers, creating a positive and inclusive working atmosphere.
• Develop and implement creative merchandising, pricing, and promotional initiatives to maximise sales and meet commercial targets.
• Manage stock processes including sorting donations, rotation, pricing, and effective display to drive footfall and income.
• Foster excellent local relationships with donors, customers, and the wider community to promote St Luke’s Hospice and increase engagement.
• Ensure compliance with all hospice policies, health and safety regulations, and relevant retail guidelines.
• Monitor sales, manage cash handling, and maintain accurate financial records in line with organisational standards.
• Champion a culture of dignity, sustainability, and respect in all aspects of store operations.

Salary, Hours, and Store Location 

Salary: £24,520 per year
Contract: Full time, including regular weekend working
Location: St Luke’s Hospice Store, Southwalk Baisildon, with potential travel to other local stores and events

Essential Skills and Experience

• Previous experience in a retail management or supervisory role, preferably in a charity, non-profit, or community-focused setting.
• Strong leadership, mentoring, and organisational skills with a track record of supporting and developing teams.
• Demonstrable ability to deliver excellent customer service and create an engaging store environment.
• Experience of handling cash and reconciling takings with accuracy and integrity.
• Confidence using IT systems, including electronic point of sale and basic reporting.
• Commitment to the values, principles, and community focus of St Luke’s Hospice.

Desirable Experience 

• Previous experience working with volunteers or coordinating community events.
• Knowledge of charity retail sector trends, sustainability practices, and Gift Aid processes.
• Comfortable using creative approaches to merchandising, community outreach, or local promotions.

Personal Qualities 

• Positive, enthusiastic, and solution-focused, with a genuine passion for making a social impact.
• Flexible, adaptable, and calm under pressure, able to work effectively both independently and collaboratively.
• Committed to upholding diversity, equality, and inclusion across all aspects of store work and team engagement.
• Alignment with the mission, values, and vision of St Luke’s Hospice.

How to Apply

If you are excited to use your retail management skills to support St Luke’s Hospice and our Southwark community, please submit your application online. Share your relevant experience, skills, and personal motivation to be part of our dedicated retail team. We welcome applications from people of all backgrounds and strive for an inclusive recruitment process.

Diversity, Equity, and Inclusion at St Luke’s Hospice

St Luke’s Hospice is committed to fostering a welcoming, fair, and inclusive workplace. We warmly welcome applications from candidates of all genders, backgrounds, and identities. If you require adjustments at any stage of the recruitment process, please let us know. All applications will be considered equally, based on merit, values, and potential to contribute to our mission.