St Luke’s Hospice is recognised for delivering compassionate, high-quality palliative and end of life care, supporting those with life-limiting illnesses and their families. Our multidisciplinary team is committed to providing comfort, dignity, and choice in both hospice and community settings.

Bank Healthcare Assistant – Opportunity in Palliative and End of Life Care

This is an excellent opportunity for a motivated and caring individual to join our supportive Bank team as a Healthcare Assistant at St Luke’s Hospice. You will work flexibly as part of our dedicated clinical team, ensuring the delivery of outstanding person-centred care in a variety of settings, including in-patient units, day services, and community-based care, aligned with our values and mission.

Main Duties and Responsibilities: Healthcare Support in Palliative Care

• Provide safe, sensitive, and high-quality care and support to patients with life-limiting conditions, respecting individual choices, dignity, and diversity at all times.
• Assist qualified professionals in delivering clinical interventions, including personal care, mobility support, and administration of meals and hydration as required.
• Monitor and accurately document observations and changes in patient wellbeing, sharing relevant information with the wider care team promptly and appropriately.
• Promote patient independence and comfort by responding promptly to requests, encouraging participation in activities, and supporting family visits and communication.
• Contribute to maintaining a safe and welcoming environment, following all infection prevention, health, and safety guidelines.
• Participate in handovers and care planning, ensuring individualised, holistic care is provided for each patient.
• Uphold confidentiality, respect, and compassion when communicating with patients, relatives, and colleagues.
• Engage in mandatory training, supervision, and reflective practice, demonstrating a commitment to personal and professional development.
• Represent the values of St Luke’s Hospice and contribute positively to the collaborative, multidisciplinary team culture.

Salary, Contract, and Working Pattern for Bank HCA Roles

Salary: £12.75 per hour
Contract: Bank (zero hours), flexible shifts including days, nights, weekends, and public holidays
Location: Based at either Basildon Hospice or Thurrock Hospice.

Essential Requirements – Skills and Experience for Healthcare Assistants

• Experience of providing care or support within a health, social care, or community setting (this may include personal, voluntary, or paid roles).
• Genuine empathy for individuals nearing end of life and a commitment to upholding dignity and choice for patients and their families.
• Excellent communication and interpersonal skills, sensitive to the needs of people from diverse backgrounds.
• Ability to work effectively in a flexible rota, contributing positively to a team-based environment.
• Basic IT and record keeping skills, with an understanding of confidentiality and professional boundaries.
• Willingness to undertake mandatory and ongoing training as required.

Desirable Criteria – Skills and Qualities for Bank Healthcare Assistants

• Care Certificate, NVQ Level 2 (or higher) in Health and Social Care, or equivalent qualification.
• Experience working in palliative care, end of life, or hospice environments.
• Understanding of infection prevention, manual handling, and safeguarding practices.
• Ability to adapt to different care roles and settings within the hospice and community.

Personal Attributes

• Compassionate, resilient, and dedicated to delivering high-quality care in emotionally sensitive settings.
• Reliable, adaptable, and able to respond calmly to changing service needs or clinical priorities.
• Committed to respecting diversity, equity, and inclusion in all interactions with patients, families, and colleagues.
• Reflective, open to learning, and striving for continuous personal improvement.
• Aligned with the vision and values of St Luke’s Hospice.

How to Apply for Bank Healthcare Assistant Jobs

Please submit an online application outlining how your experience and approach meet the requirements for the Bank Healthcare Assistant position. We look forward to hearing about your commitment to compassionate support for patients and your interest in joining St Luke’s Hospice’s valued Bank team.

Right to Work in the UK – Bank Healthcare Assistant

Applicants must have the right to work in the UK at the time of application. St Luke’s Hospice is unable to offer visa sponsorship for Bank posts.

Diversity, Equity, and Inclusion at St Luke’s Hospice

St Luke’s Hospice celebrates diversity and is committed to building an inclusive environment for everyone. Applications are welcomed from all sections of the community, including under-represented groups. Please indicate any reasonable adjustments required during the recruitment process. All applications are assessed fairly and consistently.